The initial phase of AI adoption was driven by grass roots experimentation – over the last year and a half, 92% of Fortune 500 companies have seen employees using ChatGPT as individuals. Today, we are at an inflection point as enterprises are committing to AI-led innovation with sponsorship from senior leadership. Experimentation continues to be at the heart of these efforts, yet some organizations are leading with a tactical approach focused on getting value from AI now.
Carlyle’s recent collaboration with OpenAI stands as an example of one firm’s dedication to staying at the forefront of innovation. Carlyle was one of the first adopters of ChatGPT Enterprise, and in March, OpenAI and Carlyle co-hosted an all-day GenAI Summit held at OpenAI’s San Francisco office. The event brought together OpenAI’s leadership, members of Carlyle’s management team, and C-suite executives from over 50 Carlyle portfolio companies to explore the transformative potential of artificial intelligence across various business sectors.
## The Value of AI Across Industries
The event underscored a pivotal message: Artificial Intelligence holds substantial value for a myriad of businesses, and many of Carlyle’s investments reported already capitalizing on this cutting-edge technology. From enhancing customer interactions to streamlining operational efficiencies, the practical applications of AI discussed during the event illustrated its capability to drive significant economic benefits today.
## Insights from Industry Leaders
The event featured a series of enlightening talks including remarks by OpenAI’s CEO, Sam Altman, who touched on the future evolution of AI technologies and how companies and their leaders can lay the groundwork for the next iteration of GenAI.
Another highlight of the event was the fireside chat between OpenAI COO Brad Lightcap and Carlyle’s CEO, Harvey Schwartz. The wide-ranging discussion covered the importance of execution and adaptability in delivering on AI initiatives while further emphasizing that creativity is crucial and should be encouraged and supported at all layers of an organization, especially at the leadership level.
## Case Studies of AI in Action
In addition to the keynotes, representatives from both OpenAI and several Carlyle portfolio companies presented case studies on how they’re using AI to create value today. OpenAI’s presentation on using ChatGPT for customer support highlighted how businesses across virtually every industry can leverage AI to deliver operational value in at least one function.
Several Carlyle portfolio companies also presented on their use of AI to experiment with and identify meaningful value creation opportunities. One company presented on using AI to review and summarize data, providing outputs that are more thorough and more easily understood by both employees and customers alike. The trial, which the company reported yielded in excess of $1 million dollars of estimated savings, enabled the company to process significantly more data much faster – and for a cost of a few hundred dollars! At scale, the company estimated the value could be tens of millions of dollars.
These real-world examples served as powerful endorsements of AI’s role as a potential catalyst for business transformation.
## Future Outlook and Continued Collaboration
Looking ahead, both OpenAI and Carlyle are committed to deepening our collaboration. This ongoing partnership will aim to focus on testing and deploying advanced AI solutions both within Carlyle and across Carlyle’s investment portfolio, where appropriate, to maintain a competitive edge in the market.
Co-hosting the GenAI summit with Carlyle is an important illustration of how OpenAI is working with innovative companies across many industries. In the private equity industry, which spans the global economy, Carlyle continues to demonstrate leadership as it proactively embraces AI to deliver value to stakeholders. As we continue to explore new horizons, we anticipate more collaborations like this, dedicated to investing in technologies that drive efficiency, enhance productivity, and create sustainable value.
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